Ireland Engineering Doesn't Respond Suggestions?

[MikeinNC]

So after hearing about all the problems getting problems resolved I went ahead and ordered one of distributors.   Order process went well and it arrive fairly quickly    After opening shipping container which was intact I noticed the box it was in was pretty rough, had obviously been opened and so I thought well good it had been looked at

 

Well, it is a piece of junk    It binds on spinning, incredible amount of side play and the shaft looks bent.   Ok so lets get a resolution

 

Call the number and get directed to email them    Emailed two of them and all I get is crickets.  And of course I am in a hurry.

 

Any advice on resolution before I start fraud investigation/report folks?   I guess they really have gotten as bad as I have heard before this

 

Thanks in advance for any insights.   

[walkinfool]

Bummer about your result but when inquiring on a product from their catalog last week I emailed Andrew, in tech support and heard back relatively quickly. Good luck!

[HobieDog]

Sorry you're having problems.  I've placed two orders from IE and they both arrived missing pieces.  BUT, they fixed the issue right away and overnighted the missing pieces. 

 

I was never successful in reaching them via phone, but they were responsive to email.  Here are the last few email addresses I received replies from.  If I were in your shoes I'd email them all.  

 

tiboohr.iem@gmail.com

pmccarthy.iem@gmail.com

athorum.iem@gmail.com

 

Good luck

[FunElan]

Sometimes they might be faster to reach if you DM them on instagram

[TobyB]

5 hours ago, FunElan said:

Sometimes they might be faster to reach if you DM them on instagram

I think that might be the third horseman of the apocolypse, right there...

 

t

 

[ray_]

Dispute the charge on your credit card and buy a 123.

 

 

 

['76mintgrün'02]

10 minutes ago, ray_ said:

Dispute the charge on your credit card and buy a 123.

 

... from https://www.blunttech.com/

 

 

I recently purchased an axle for my old Subaru and was reminded of how nice they are to deal with.  I sent an email at night, on a weekend, expecting to hear back on Monday, but got a response a few minutes later.  

[Son of Marty]

24 minutes ago, ray_ said:

Dispute the charge on your credit card and

Get your old dist rebuilt and curved to your needs then install a electronic trigger.

[TobyB]

N52 engine swap.  Ignition problems solved.

and you skip right by profile gasket problems to 

intake valve carbon...

t

 

[Mike Self]

13 hours ago, Son of Marty said:

Get your old dist rebuilt and curved to your needs then install a electronic trigger.

Don't have the paperwork with me, but there's a gentleman in Wisconsin or Minnesota (someplace with lots of snow and cold) that rebuilds Bosch (and Lucas) dizzys.  He did mine ten+ years ago, recurved for my higher CR and 284 cam, and it works a treat.

 

Someone on the FAQ will have contact info.

 

mike

['76mintgrün'02]

That's Jeff, at Advanced Distributors in Minnesota.

 

Advanced Distributors, LLC

WWW.ADVANCEDDISTRIBUTORS.COM

---

Advanced Distributors is your source for automotive distributor service. We specialize in precision rebuilds and repair of distributors for most vintage and collector vehicles, including all Lucas, Bosch, Prestolite, and Delco distributors. We service many other brands, so please...

 

[FunElan]

19 hours ago, TobyB said:

I think that might be the third horseman of the apocolypse, right there...

 

t

 

no disagreement haha

[BeMyWay]

Ireland E. will respond.

 

1st - I wrote to Andrew and Tiboohr

2nd - Andrew responded

3rd - Parts were shipped...but somethings were missing

4th - Wrote to Andrew

5th - Paul McCarthy replied with, "sorry about the missing part"

6th - Part recieved

 

I hear you...there is this desperate need for customer service these days.  Could be they are overloaded...?

🙈

[MurphinDC]

I have had great luck emailing Andrew.  Give him a shot!

 

Murph

[ingramlee]

4 hours ago, MurphinDC said:

I have had great luck emailing Andrew.  Give him a shot!

 

Murph

I too had great success emailing Andrew. He responded quickly and sent part immediatelly.