Strut dent opinion

[dave-r]

So I finally got tired of waiting for Bilsteins to become available again so I ordered a set of Koni adjustable shocks. When I received my order the main outer box was undamaged but one of the strut boxes inside was damaged. There is a couple small dents on the exterior...not sure if this is purely an outer tube or is this the surface the piston inside rides on??

 

Full disclaimer-- I am not trying to put down a supplier/shipper or anyone else as I am sure they will send me a new one..just curious more than anything. Thanks!!

 

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[ray_]

I'd return them. I believe the agreement was that you'd receive new, undamaged items.

 

Cheers,

[joysterm]

+1

[Simeon]

Can you feel anything (change in resistance etc) when compressing the strut through that area? What about rebound?

 

How about a comparison with the other side (which is presumably undamaged)?

 

Aside from being pissed it got damaged in shipping and warranting replacement, if there is no detectable difference between damaged and undamaged I would run it (if I couldn’t get it replaced). 

[Son of Marty]

Yeah +3 thats not your battle to fight return it.

[02tradition]

If it were me and the strut worked just fine. I would maybe ask for a partial refund or future credit to keep it and use it.  Milk it man ? get a lil somethin for your trouble. 

 

Edit: also that dent looks negligible.

Edited December 5, 2018 by 02tradition

[2002Scoob]

All depends on how the structure works. If the outer case is just a container for an oil bath and the internal surface isn't something that a seal or piston rides on, I'd use it. It's going inside of a heavy sealed strut tube to not be seen for another 10 years....

Edited December 5, 2018 by 2002Scoob

[xr4tic]

I would request a new one.

 

While it may be fine now, it could potentially wear out faster.  And if it does fail, they will likely not honor the warranty because it's external damage.

[irdave]

For sure just have them send you a new one.

 

But say that's the last one on the planet.  I believe the Koni's are 'twin-tube' shocks.  So that means there's another tube inside that the piston actually slides up and down in and that outer tube is just the fluid reservoir (yeah, structural as well)- as the rod goes into the shock, the fluid has to go somewhere, so it goes between the inner tube and the outer tube- so as long as the dents don't deform the inner tube it would probably be fine to run...

[airborne85]

I would put that thing on and life goes on...

 

The dent appears cosmetic.. You can even or might want to try to pull up a cross cut image of that exact shocks and see if the dent would actually impact anything 

 

And mention the situation to the supplier maybe they’d consider a slight refund and or something off if the next purchase 

 

Good luck 

 

Ira

['76mintgrün'02]

11 hours ago, 02tradition said:

Edit: also that dent looks negligible.

 

you must mean the one in the bottom photo...

 

the one in the middle looks a liddle werse.

 

the dent in the top photo looks too deep to me.

 

strike threee ! 

 

I'd be concerned about longevity 

and send it back.

 

[Hans]

Why take a chance? AS above, ,if this was the last one, maybe see if it works. But If the bore where the seals slide is compromised, the schock is toast.

[Son of Marty]

I'd be worried about the kinda mistreatment to the whole shock that cause those dents in what I presume was a sealed packing box.

[dave-r]

So they agreed to return it..but it is apparently totally an external tube and serves only as a reservoir to hold oil from the dampener system, according to Koni tech.

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[jp5Touring]

Replace,if something goes wrong later they will tell you it should have been replaced before install or it was dented in use.