Yeah, this stuff happens.
When I was making shift knobs more often, I sent one to Germany and it got lost.
I ended up making the guy a much more intricate custom knob three months later. He got it, and then got the original knob a week later.
Sometimes it just takes time, or it gets dropped, or stuck in customs.
Part of the reason I laid off the knob work was that while I liked making them, and loved seeing peoples cars with my work in use I COULD NOT STAND the shipping and admin part of it.
123 seems like a stand up company, and I bet they will make good if the ignition is lost. It may just take some time.
Zach