Excellent Customer Service from Ireland Engineering

[Tdh]

I got a package from Ireland that showed up at my door damaged, clearly by the shipper (fedex). It looked like they’d thrown it against a wall. Fedex even sent me a confirmation of delivery email with a photo of the package on my doorstep CLEARLY showing a gaping hole in the box.  As you all have guessed some of my parts had fallen out of the box and gotten lost. I emailed Ireland to let them know, and to ask how I should handle this with FedEx since it was pretty clearly not the fault of Ireland Engineering. 
 

Their response was to apologize for the inconvenience and to inform me that they were shipping out the lost parts TODAY via 2 day air. The response was quickly followed by another email with the tracking number of the shipment. 
 

Not their fault, and they still fix the problem no questions asked. Thanks Ireland Engineering! 

 

 

 

[1936spyder]

Perhaps they are finally turning a corner…

[tech71]

1 hour ago, Tdh said:

since it was pretty clearly not the fault of Ireland Engineering. 

Devils advocate here.

Unless it was heavy stuff improperly packed that beat the crap out of the box.

It happens.

Edited March 7, 2023 by tech71

[Tdh]

7 minutes ago, tech71 said:

Devils advocate here.

Unless it was heavy stuff improperly packed that beat the crap out of the box.

It happens.

I can appreciate you playing devils advocate. I like to do so myself!

 

In the immortal words of Dante, “I assure you” it was obviously handled pretty rough by the shipper. The delivery photo by FedEx was hilarious. The driver didn’t even bother to try and hide the hole in the box. It was front and center in the photo. 
 

And, even if it was a “heavy items in the box, it happens” issue, you still have to hand it to Ireland for taking care of it so fast with fuss. 

[2002iii]

FedEx has $100 standard insurance on packages and offers more insurance for a small fee.

[markmac]

Nice to hear a positive outcome (for once......) usually it is 'throw-the-vendor-under-the-bus' time here.  Good for Ireland.

[TobyB]

I too have had positive experiences with Ireland- 

was there any indication of who was on the other end of the email?

t

 

[ingramlee]

I recently had a missing part from a kit that I purchased from Ireland. Paul McCarthy was extremely helpful in sending the part immediately. 

[jp5Touring]

 

They handle over 16 million pkg's a day. Things happen

[AceAndrew]

19 hours ago, 2002iii said:

FedEx has $100 standard insurance on packages and offers more insurance for a small fee.

 

Some of my most frustrating experiences has been attempts to redeem insurance claims from shipping providers.

 

Nice to hear some good news.

[ingramlee]

Mine had nothing to do with FedEx. It simply wasn't in the sealed package where it was supposed to be. As I said, Ireland sent it immediately.

[Road trip]

Your lucky, they totally screwed me.

sold me a "rebuilt engine" ( it wasn't).

rebuilt head only

ill never do business with them again 

[mccusername]

39 minutes ago, AceAndrew said:

Some of my most frustrating experiences has been attempts to redeem insurance claims from shipping providers.

 

Agreed. You better have dated pictures of the item before it was shipped, in the packaging, etc. And they will demand 'proof' of its value, which is very hard to do with, say, an original 2002 LSD (which they lost).

[Tdh]

1 hour ago, TobyB said:

I too have had positive experiences with Ireland- 

was there any indication of who was on the other end of the email?

t

 

Yep. The email came from Hannah.

[Dudeland]

Good to hear. 

 

Holly cow the niche car parts gig must be a hard one.