well, i have been here for a little over a year. and there have been problems, and there will continue to have problems. i'm not gonna say where the biggest problems are coming from, but some are just not solvable. that being said, i would invite anyone who is having a problem to either email me direct, classicbmwparts@gmail.com, attn ken. or call in on the 800 number and ask for me. there are some on this forum that i have dealt with already. that being said, here is one problem that will never go away:
orders. many think that bmw stocks every part for every car in every warehouse. that is impossible. there is a network of 6 major parts warehouses across the nation. these are half million sq/ft. additionally, there is a network of smaller warehouses in large metro areas. the dealers in the large metro areas get multiple deliveries a day. so, a local dealer just aint gonna stock a lot of parts, because they can get them, in some cases in a couple hours. in our case, we are not in a large metro area, so it takes us 2 days. so, in a BEST case scenario, here is what happens. the parts order comes in on the web, we examine them and look for unusual things, one good example is freight. if someone orders a windshield, the freight is gonna be a lot more than what the program charges. so we hold the order, call the customer, and let them know it is gonna cost a lot more. ok, so that day the parts are ordered. the main whse gets the order, and packs it and ships it the next day. the day after that, we get the parts. so it takes us 2 days. bmw is about to improve this, where we will get parts the next day, but for now it is 2 days. unless the part is actually in stock, which is rare, a next day or a second day order just aint gonna happen. now, on the other end, is a worse case scenario. the order comes in. our main warehouse is out of stock. so it defaults to the next main whse, which is in california, about 4 days away. if it aint there, then mississippi, then jacksonville. if there are none in the us, and this happens a LOT. remember the car is 30+years old. then the part is backordered to germany. this then falls into several categories.
1. in stock. yippee. takes about 10 BUSINESS days to get to us
2. out of stock, backorder, no release date
3. out of stock, backorder, with release date of xxxxxx
4. no longer available
5. blocked-this is relatively new. non usa or grey mkt car
right now, the left side door seal is on backorder, release date is 4/15. which WAS 3/15. which was 2/15, yada, yada, originally release date was 12/15/2010. bmw can and does change their mind whenever. customers get mad at us for no door seal, but there is nothing we can do. if the part is on backorder, no release date, we rarely get a date. generally, the way we find out is we get a shipping notice, the parts have shipped. doh.
so if you think that when you order a part, some guy goes out to the bin, where it is stocked full of this part, packs it, and sends it that day, you are dreaming. it is WAY more complicated. and to keep things simple, i have left out a LOT more variables that for the most part, we just dont know until it happens. but as i stated before, i invite anyone with a problem to call/email me personally. you may not like what i have to tell you, but it will be the truth