Seattle folks - I am really pleased to say that I visited American Auto Paint yesterday and they went above and beyond to correct the situation with my car including an immediate partial refund to get my headliner, sunroof and glass installation done with an outside shop of my choice. In addition to the refund they made an appointment to correct any body issues or paint flaws that I was experiencing.
Furthermore it appears that American had responded to my initial concern several weeks ago long (before I filed a BBB complaint) but that their letter and enclosed check was lost by USPS. I stood in the office as the owner called the bank to cancel the original check and reissue a second. The entire experience was non defensive and apologetic. Bottom line I am really impressed with their honesty and willingness to make a situation right. I went to them as a good driver quality shop that is willing to do restoration work. And while I can say they could of been a little more careful in examining the work prior to having me pick it up - they are honest and willing to work with customers to get it right in the end. That means a lot.