Some of you may have seen what follows below under my other post regarding a Rear Main Seal Leak. I am re-posting the contents here, slightly edited, and in the hopes of getting some good advice.
Background:
My'71 '02 has been back in the repair shop for over 6 business days now and a rear main seal oil leak still has not been repaired. I have not been by the shop to see the car as they close before I can make to their location after work( it is about 40 miles away from my office).
I am now starting to doubt if they have even started on the job yet and today when I called them I was told that they "do not have any answers for me" and are "waiting to get everything ready" i.e. the rear seal installed into a new rear cover so when they drop the transmission out they can replace it.
IMHO this is getting more than a bit excessive as most other repair shops I've dealt with (on BMW's and brand-X cars as well) give return repair work (aka "come backs") top priority. When I first told them about the excessive oil leak after I had had the car back for only two days from the 1st visit (after they replaced the rear main seal the first time) one of the shop owners told me that "he has my number and will call me when he can fit me in". I called back in the very next day and spoke with the other owner and he told me to bring the car right down which I in turn did and it has been there ever since. Every-time I call in I reach only the one shop owner, the 1st one mentioned above, who seems to try to give me the brush off. I have called them a total of four times since the car has been brought back into them, twice last week and twice so far this week.
As stated above the purpose of this post is to get advice and ideas from fellow '02 owners on which way I should proceed from here: BAR/Dept of Consumer Affairs...ect...ect...? I don't want to make threats or bad mouth this repair shop in anyway as they have done some good work for me in the past. However there are some basic facts that I simply can't ignore any longer:
1)The shop has my money, over $1,000.00 for all/other repair work done.
2)The shop has my car and it is still not fixed after nearly a month.
The original date I took the car into the shop for the 1st visit was on 01/30/06. Yes, I am taking into consideration that this is 35 year old vintage car and some parts may be hard to get a hold of however I still believe their slowness, *poor communication* and general lack of service is un-acceptable. This said shop in question advertises themselves as local independent BMW and Mercedes Specialist.
At this point I know one thing for sure, after I get my '02 back from them I will never recommend any BMW owner to them ever again. All advice and comments on this topic are very welcome.
Thank you.