This is definitely surprising to hear. During the thick of my build (around this time last year), IE was EXTREEMLY helpful from a technical and communication prospective. My suspension turned out amazing, the brake upgrades were top notch (they even helped massively when I had an installation issue with the rears and provided a new kit), and everything else I ordered from them was very high quality. I do think that many people have become accustomed to the "instant order" mentality but I don't believe that thought process can be applied to our machinery. There are always efficiencies to be found in business and personal communication is a great method to find them, not trolling a forum.