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Tangarine-Dream

Pros and Cons of BMW Shop in Van Nuys, CA

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Hi,

I've searched the forums and most of what I came up with is good news regarding Jack Fahuna's shop. As most of you can relate...when it comes to our cars we want perfection along with rave reviews. So I am querying one more time, thus making sure I can get a unanimous decision.

Are there any CONS that anyone has or experience with Jack's Shop or the work they performed. Thanks in advance!

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absolutely NOT specific to Jack Fahuna or JF Pro......

I spend my work days talking to independent shop owners, managers and lead techs all over the country - some run tiny, one man operations in very small towns in very rural areas and work on everything from lawn tractors to semi tractors (and everything in between), some manage very large dealership service departments with 20 or more bays and a couple of dozen techs and work on only a couple of makes that the dealership sells new.

Without exception, every single shop has the occasional unhappy or disgrunted customer - sometimes because of a slip-up on the part of someone in the shop, sometimes because the customer had expectations that weren't met (expectations which may have been unreasonable in the first place).

What's the point? Do your due diligence, get as much info as you can about the shop, and weigh each person's feedback against everything else you've found (with the expectation that you may find the occasional unhappy camper).

When you're discussing your project with a shop owner (or anyone who's going to do work for you) make SURE that the shop knows what your expectations are, and make sure you understand exactly what the shop is going to do, how the shop determines what they're going to charge you and what the specific charges are going to be for your specific job. Once you've reached agreement, make sure you get the job's details spelled out on paper, and, if it's a specific job with specific charges, get that on paper too.

One other comment - there are a LOT of jobs on older vehicles that can't realistically be fully priced out up front - there's too much potential for the shop to find previous work that was done badly and has to be corrected after they're already well into the project for them to quote a firm price before an engine is disassembled, or a body shell stripped. Keep in mind, too, that shop owners have no small amount of overhead and that they have families and houses and cars to pay for, too. Quite a few honest, talented shop owners give up and shut down their shops every year because they can't bring in enough $$ to keep the doors open.......

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No shop is perfect. Among independent BMW specialists that will work on 2002s, JF Pro is one of the best. I've known Jack Fahuna for 10-15 years. He's one of the nicest, wisest, most helpful guys around. Jack is one of the top tii experts in the state.

If you get a unanimous opinion, it's probably wrong. In real life there are no guarantees. Give Jack a try, and see how it works out for the two of you.

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Thanks Curt,

I'll give it a try. You and the others are correct, there is no perfect shop. For example, I went to Motorspeed West in Santa Clara. Those guys like Jack know BMW 02s. I'd go back in a heart beat; however, during one maintenance procedure (tranny) I had return it before it was perfect. They fixed it under warranty. Even me, shoot, I had to do the brakes (all 4) several times with trial and error before I got it right. No worries. Thanks to all, I really appreciate it.

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I've taken my 2002 to Mr. Fahuna's shop twice now. He's very honest and a nice guy too. When I picked up my 02 the last time it was there, Jack and I spent over an hour talking about everything 2002's. From wheels to engines to original colors. He finally had to stop me because he had to get back to work. He's a good guy. I recommend him.

David

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Definitely recommend Jack!!! when I shipped my car over from the UK where it had been in storage for 10 years he got it up and running like it had not been in years including fixing a nasty overheating problem.... I found out when I needed it that he's always available on the phone for any 02 problems and give freely of his valuable advice...

post-4454-13667592076962_thumb.jpg

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Good to see your project is coming along. Let me know if you need anything soon!!

-Matt

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