Jump to content
  • When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.

Recommended Posts

Posted

At the shop I work at the hours charged would be the time to do the rear seal and then to pull the shaft and swap the components. I don't have the estimator book with me but I would consider doing it between 4-6 hours. The other question I have is WHY was the shaft balanced and why did they separate the rear can when you don't need to do that. you undo it at the down pipe.

 

good luck

Merlin

  • 1 month later...
Posted

Funny thing...when I went in to pay I railed on the service manager for the unprofessional treatment as well as the amount being out of line with both expectation and other estimates. I was given a slight discount.

Yesterday I received a call from the same service manager noting after discussing with the 2 owners (it's a small shop) they were offering a $150 refund. Told him to keep it. I think it had something to do with "never bringing another of my vehicles to them".

Posted

it sounds like you had 20 years of repairs that you were happy with and this one time you were not - not a bad record for a shop willing to tackle older cars and calls you after you let them know you were upset to offer money back.

 

Jeff

Posted

No help whatsoever but I find if you can do the work yourself you will be much happier with the end total

1974 2002 - M20/Getrag 260 swap underway

Posted

ok here is my thought NO reputable shop does buisness like that.  every shop has a labor rate that should be posted also if your putting in a(water pump) lets say on a 71 o2 you then look it up in the labor rate book if the book say 3hrs you then x that by the shop rate this system was installed so there can be some kind of standards of fairness in the automotive industry. some times it works great for the tech  and sometimes it doesnt if he can do the job in an hour he still gets paid for the 3, now if he comes in hungover and it takes him 8hrs he eats that. at any rate shops like that give us techs such a bad rap 

madman mechanic,71 02 98 528i

Posted
how was the quality of the work?

Job out of driveshaft was great, r n r of exhaust was ok except rear hanger was left off, seAls not leaking, r n r of shift bushings ok.

That said I still have doubts now about all the other work I've paid them for.

Posted

If you have not paid for the work yet, you have the upper hand.

If he wants $1750 for 12 hours work, give him half and show him a time quote from another shop stating 4 hours. Then say you are being generous and paying the extra 2 hours.

But you will never return the the shop EVER again, as they supplied no quote, and if they thought the tech was taking so long, why didnt they halt works and discuss with you what further work was needed to fix it right. 

 

I have had repair bills blow out, but I was pre-warned by my shop with a simple phone call saying "its a lot worse than we expected, more parts needed etc." That is just how a good shop runs.

 

Keep records of all communications, write down each time you called, who you spoke to, what was said, just in case you need to legal up.

Beaner7102

1971 - 2002 RHD VIN 1653940. Agave (stock with Pertronix & 32/36 Weber) - "Cactus"

1972 - 1602 RHD VIN 1554408. Fjord (with 2L motor, 5spd & LSD - Weber 40/40 to come) - "Bluey"

1984 - E30 318i VIN WBAAK320208722176 - stock daily driver

Posted

Hey - I feel for you.  I had a really similar experience to yours last year.  Took my car to a place that I have taken it for 15 years.  Haven't been there lately.  They did the work I requested, found other things wrong, which OK, fine, the car is old, let's do the work you're recommending.

 

My pain was around the one piece of work they did, they didn't really finish.  Left bolts not torqued down, left a bolt off.  When I told them about it, I didn't get the reaction I thought I would.  I thought they would be concerned about it, but I didn't get that feeling.  They kind of said they did what they were supposed to do.  Like it was fine when it left their place, and in the 4 miles home, everything came undone.

 

Net net, I had the same reaction you did - I'm not coming back.  But it is rough when you trust a business, and they go off the rails on you. It's really disappointing.  It's not like there are 50 places you can go for good work on old cars at this point.

 

Scott

02ing since '87

'72 tii Euro  //  '21 330i x //  '24 X1  //  '12 VW Jetta GLI

Posted

it sounds like you had 20 years of repairs that you were happy with and this one time you were not - not a bad record for a shop willing to tackle older cars and calls you after you let them know you were upset to offer money back.

 

Jeff

 

This is a great example of how you have to be on your game every single job or transaction. Lots to consider here and no disrespect to OP but everyone makes mistakes. Something went wrong with this deal but it sounds like they knew it and are trying to help. Customers dont remember 100s of perfect deals but they sure do not forget the bad ones

www.BluntTech.com
FAQ Supporting Vendor
 Sales@BluntTech.com

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Upcoming Events

  • Supporting Vendors

×
×
  • Create New...