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WilliamHamps

General Motors to provide better technical assistance with i

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If you've ever required technical assistance with the infotainment system of a new GM car, you've probably come up empty. The automaker, in light of consumer review scalding, finally intends to change that. Will you be trying to sell or purchase a new or used SUV? If this sounds like you, get a quote at Gus Johnson used cars Spokane.

GM training drivers to be tech savvy

GM is sending 25 technical assistance specialists to the 4,400 dealerships in the States in order to train all workers to use the infotainment system really well. Individual consumer needs can be met better with the technical assistance representatives found at a call center in Texas. The specialists will be in contact with GM engineers to talk about software improvement also. This is a training that all drivers most likely need.

The basic concept is that GM will gain a much better status through the training.

"You see a lot of people get into the vehicle, and they can't figure out the damned system," said GM's Connected Customer Team manager Mark Harland. "They get frustrated, and they get online and bash it, and that ends up on J.D. Power and Associates."

Every person ought to know how you can work the car

One advantage that GM will have is that by the end of the year, at least one employee at every dealership will know how to work IntelliLink, CUE, and MyLink. The infotainment software packages will all be understood everywhere in the country.

"Some customers don't utilize all the features on these new cars," said Robert Ruiz, GM at Capitol Chevrolet in Austin. "If we don't know to use them either, we can't teach them."

CUE not a fantastic thing

Customer Reports is not very pleased with these entertainment systems. It said that the Cadillac’s CUE infotainment system was not easy to use making it too frustrating for the car. It was the same criticism that the Ford’s MyFord Touch System got from Consumer Reports.

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Sources

Apple

Automotive News

InAutoNews

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When are they going to send out some Tecs for our 02's onboard computer system...!!??? LOL

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All about WilliamHamps

Joined: 03 Dec 2012

Total posts: 1

uh huh....

t

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