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[quote="dang"]Here's an opinion from someone who has never met Al nor done business with him.  Based on what I've heard here (and only here) he reminds me a lot of a guy I do business with.  This guy local to me here in the Sacramento area is an absolute artist when it comes to doing sheet metal work on cars, but he operates in his own world.  Nothing motivates him to get a job done any sooner than his personal time table.  The thing is, everybody knows that, so they bring business to him and just wait for him to do it.  Bad business?  Guess that depends on who you ask.  He could care less if you bring business to him or not, so its not bad business in his opinion.  If you're a person who wants his expertise and rare abilities but want to be treated like customers are "suppose" to be treated, you'll never be satisfied.

This is basically what Esty is saying when she refers to it not being Al's fault because customers continue to go to him.  You have to remember, the "PISS POOR BUSINESS" comment is just Esty's opinion, period.  If I told my friend that he had piss poor business sense he'd just laugh at me and tell me to take my business elsewhere.  That's fair in my book.

My bottom line....  take a look around and see how many businesses get involved with discussion forums.  There's a reason why most stay away from "the talk".

Dan[/quote]

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